FAQ

Frequently asked questions

Orders

How do I know my order went through?
You'll get a confirmation email within a few minutes, with an order number starting #EZ. If it hasn't arrived in an hour, check your spam folder, then write to us.

Can I change or cancel my order?
Yes, if it hasn't been dispatched. Message us with your order number as soon as possible — once a parcel is with the courier we can't recall it.

Payment

What payment methods do you accept?
UPI, all major credit and debit cards, net banking, popular wallets, and Cash on Delivery on eligible orders.

Is Cash on Delivery available everywhere?
On most pin codes, for orders up to ₹5,000. The checkout will tell you if COD isn't available at your address.

Why is prepaid cheaper?
COD costs us a handling fee and a much higher rate of failed deliveries. We pass the saving on to prepaid orders rather than raising prices for everyone.

Delivery

How long will my order take?
2–4 working days to metro cities, 4–6 days elsewhere, longer to remote pin codes. Full details on our shipping page.

My tracking hasn't updated in two days.
Tracking can stall while a parcel is in transit between hubs. If there's no movement for three working days, message us and we'll chase the courier.

Returns

What if the product is damaged?
Send us a photo within 48 hours of delivery and we'll replace it or refund you in full, including shipping. See our returns page.

Do I pay for return shipping?
Not if the product is damaged, defective or wrong. For change-of-mind returns, return shipping is deducted from the refund.

Products

Is there a warranty?
Electronics carry a 6-month warranty against manufacturing defects, handled directly by us. Wear and tear, water damage and accidental damage aren't covered.

Do you restock sold-out items?
Usually. Email us the product name and we'll tell you when it's back.