Returns & Refunds
7-day easy returns
If a product isn't right, you have 7 days from delivery to start a return. No interrogation — just tell us what went wrong.
What can be returned
- Unused products in original packaging with all accessories and tags
- Damaged, defective or wrong items — always, and we cover the return shipping
What can't be returned
- Beauty and personal-care items once opened or used, for hygiene reasons
- Products damaged by misuse, or missing parts and packaging
- Items marked Final Sale on the product page
How to start a return
- Email us with your order number and a photo of the item
- We reply within one working day with a pickup slot
- The courier collects from your address — no need to go anywhere
- We inspect on arrival and process your refund
Refund timelines
- Prepaid orders: refunded to the original payment method within 5–7 working days of the return reaching us
- COD orders: refunded by bank transfer within 5–7 working days — we'll ask for your account details
- Shipping charges are refunded only when the return is our fault
Exchanges
Want a different size or colour instead of a refund? Tell us when you raise the return and we'll ship the replacement as soon as the original is collected.
Please review these terms against your actual supplier and courier agreements before going live.